|Some of the most
frequently asked questions we receive are:
How long have you been marketing
your quilting frame?
Since 1987, our original marketing was through stores, shows and
word of mouth.
Is there an outlet in my area?
No, today our products are offered solely on the Internet and by
word of mouth. This move was made to reduce the marketing cost of
our products, a substantial savings that we have been able to pass
on to our customers.
Can you send me a catalogue?
No, we believe our web-site does a better job of bringing our
products to the consumer because of the picture enlargement feature
on the inter-net. We also like the fact that if we decide to run a
sale it is instantly out to the public. By not publishing a
catalogue we have been able to pass savings on to our customers.
What are the main features of your quilting frame?
- Space saving
- Easy set-up and take down
- Easy operation
- Design and Quality
- Cost to our customers
What materials are your frames
Clear Hemlock wood, with over sized material used in the
manufacturing of the quilting frame rollers. The twenty-two wood
pieces that go into one of our frames are handcrafted to exact
Do your frames come finished?
Our products are finish sanded and shipped ready for finishing, this
allows you the choice of using our frames in the natural state or
finishing them to match your home décor. Plus, additional savings to
What is the warranty on your quilting frames?
One (1) year against any defects in material or workmanship. All of
our frames are fully assembled here and checked for quality,
workmanship and ease of operation before packaging and shipping.
What is your return policy?
Thirty (30) days from purchase date, less shipping and handling,
plus 10% repacking and restocking charge on unused merchandise.
Purchaser is responsible for packaging and returning merchandise in
For returns please contact us at 1-866-263-6193 for packaging
A signed photocopy of the original shipping invoice and credit card
receipt must accompany all returns.
What sizes do your quilting frames come in?
Our frames are 26” wide and 30” high. Two different frame lengths
come in our standard package, 68” length for small quilts and
extends to 96” for quilts up to Queen size. (A 120” optional roller
kit is available to handle King-size quilts.)
Do you build custom size frames?
Yes, a custom size frame may be ordered in any length from 30 inches
to 60 inches. These are a one size only frame. Allow two extra weeks
for delivery. The mechanics and design features are the same as our
full size frames.
Are your frames easy to set up and take down?
Yes, after original assembly one person can accomplish this in
approximately two minutes. (Note: Frame may be disassembled for
transporting or storage without removing the quilt from the frame
Are your quilting frames stable?
Yes, this is accomplished through stabilizer design, heavy duty
construction and quality materials.
Can one person install the quilt and operate your quilting frame?
Yes, with our specially designed rollers, gears and locking system,
one person can install the quilt, move quilt from roller to roller
and tension quilt.
How is the quilt attached to the frame rollers?
The frame rollers are designed with four flat sides to attach the
quilt to. Thumb tacking the quilt to the rollers is the most popular
way. Some prefer to staple it. Another popular way is to attach a 2”
piece of twill tape to the rollers. The quilt is then attached to
it. Twill tape instructions accompany your quilting frame package.
Do you make a three roller quilting frame?
No, having researched the function of the three-roller system we
decided it offered little to the simplicity and performance of our
two roller system.
How is tension applied evenly to the top and bottom of the quilt
using a two roller quilting frame?
Bunching of the quilt bottom and batting occurs when the quilt is
roller over the top of both rollers. With our unique quilt to roller
system one end of the quilt is being rolled under one roller,
applying pressure to top of quilt with the other end of the quilt
being rolled over the opposite roller applying pressure to the
bottom of the quilt. With this figure 8 application, tension is
applied evenly on the top and bottom of the quilt, eliminating
bunching of materials.
Is your frame a no-baste system?
Yes, the backing is installed to both rollers and rolled to one
side. Then start top sheet and batting on the opposite roller, add
batting as top and bottom sheets are rolled to that side. (A few
safety pins may be used to keep sides aligned and batting in place
while rolling, if desired.)
Can the quilt be prepared in other ways before installing to
Yes, every quilter has a preferred way of preparing their quilt. If
you are comfortable with a certain way, use it. The most important
thing is in installing the quilt to the quilting frame rollers. The
quilt should be centered on the rollers evenly with both sides the
same, so as not to create a bias.
Is there a cost difference for the different furniture end
No, the mechanics of all of our quilting frames is the same. We
offer the different end designs hoping to accommodate everyone’s
personal design tastes.
Do you sell the plans for your quilting frames?
No, our frame rollers are manufactured from oversize material and
the metal roller retainers are machined for us. These items would
not be available to most people.
How much does your quilting frame and options weigh?
Standard frame package (two sizes in one) shipping weight---26
Optional 120” roller extension kit shipping weight----6 pounds
Optional 68” two piece tabletop shipping weight---40 pounds
Is there any time of the year when it is better to order frames?
Hard question to answer, spring and early summer is usually when our
materials will take an increase. Summer, being our slow time, we do
not make any price adjustments until the fall.
When I receive my quilting frame is it difficult to assemble?
No, your frame has been fully assembled here at our plant, and
checked so that everything operates smoothly. Upon disassembly all
mated pieces are marked before packaging. The only tool needed for
assembly is a Philips screwdriver. Your frame will be delivered
partly assembled. A complete step by step assembly instruction sheet
accompanies your frame. From the time you open the shipping package
until you are ready to install a quilt should be approximately 30
What will my total cost be?
Our web-site prices are reviewed monthly and show current selling
price, shipping and handling, plus any specials we may be running.
Selling price plus shipping and handling would be the total cost.
How long does it take to receive one of your frames?
In the United States and Canada it is approximately five (5) UPS
NOTE: These questions have been
compiled from letters, e-mails, phone conversations and memory. If
you have any questions that we have not answered for you,
please contact us.
Toll free------1-866-263-6193 or
422 Vedelwood Drive Sandpoint, Id 83864
Hours 8am-7pm (Pacific)
Check our web page
www.rquiltingframes.com for current pricing